Frequently Asked Questions

ATD Networking offers comprehensive IT solutions including network infrastructure design and management, cybersecurity services, cloud migration and management, server management, 24/7 IT support, and data backup & recovery services. We serve businesses of all sizes with customized solutions tailored to their specific needs.

ATD Networking has been delivering enterprise IT solutions since 2002, bringing over 20 years of expertise and industry knowledge to our clients. We've built our reputation on reliability, innovation, and exceptional customer service.

We work with clients across various industries including healthcare, finance, manufacturing, retail, education, and professional services. Our solutions are adaptable to meet the unique compliance, security, and operational requirements of each sector.

Yes, we provide 24/7 emergency IT support to ensure your systems are always operational. Our rapid response team is available around the clock to address critical issues and minimize downtime for your business.

Our managed IT services include proactive network monitoring, regular maintenance, security updates, help desk support, strategic IT planning, and vendor management. We act as your complete IT department, ensuring optimal performance and security.

Absolutely. We specialize in seamless cloud migrations to AWS, Azure, and Google Cloud. Our process includes assessment, planning, data migration, application deployment, testing, and post-migration support to ensure zero business disruption.

We implement multi-layered security including next-generation firewalls, intrusion detection systems, endpoint protection, regular security audits, vulnerability assessments, employee security training, and 24/7 threat monitoring to protect your business from cyber threats.

Yes, we design custom network infrastructures tailored to your business requirements. This includes network topology planning, hardware selection, scalability considerations, redundancy planning, and implementation with minimal disruption to your operations.

We offer flexible pricing models including monthly managed services packages, project-based pricing, and hourly support rates. Each solution is customized to your needs and budget. Contact us for a detailed quote tailored to your specific requirements.

We offer both flexible month-to-month agreements and multi-year contracts with discounted rates. We believe in earning your business through excellent service rather than locking you into long-term commitments you don't want.

Setup fees vary depending on the complexity of your environment and services required. We provide transparent pricing upfront with no hidden costs. Many clients find the initial investment pays for itself through improved efficiency and reduced downtime.

We accept various payment methods including bank transfers, credit cards, ACH payments, and can accommodate purchase orders for enterprise clients. Monthly invoicing is standard for managed services contracts.

For critical issues, our response time is within 15 minutes. For high-priority issues, we respond within 1 hour, and standard requests are addressed within 4 business hours. We maintain detailed SLAs to ensure consistent service delivery.

You can submit support tickets through our client portal, email, phone, or live chat. All requests are tracked in our ticketing system, and you'll receive regular updates until resolution. Our support team is available 24/7 for urgent matters.

Yes, we provide both remote and on-site support as needed. While many issues can be resolved remotely, our technicians are available for on-site visits when physical presence is necessary for hardware installation, troubleshooting, or training.

Absolutely. We often work alongside internal IT teams, providing specialized expertise, additional support capacity, or coverage for specific projects. We integrate seamlessly with your existing team and processes.

Yes, we help clients implement security controls and best practices aligned with various industry standards and regulatory requirements. We stay current with regulatory changes and implement necessary technical and organizational controls to support your compliance efforts.

We implement comprehensive backup strategies including automated daily backups, offsite replication, regular testing of restoration procedures, and documented recovery processes. Our solutions ensure your data is protected and quickly recoverable in any scenario.

We have incident response procedures in place to quickly contain threats, assess damage, remediate vulnerabilities, and restore normal operations. We also provide forensic analysis and help with any required breach notifications per compliance requirements.

Yes, we provide comprehensive security awareness training for your staff, covering topics like phishing prevention, password security, safe browsing practices, and data protection. Human error is a major security risk, and training is essential.